Frequently asked
Questions, answered straight.
Five topics that come up most: pricing, the pickup flow, service coverage, scheduling windows, and cancellation rules — all spelled out below. If a question isn't here, the team replies the same day.
Pricing & transparency
What each plan costs, overages, billing dates, and what is never charged.
Three plans, no hidden line items. Here is the full breakdown — per-bag price, overage rules, and when the card is charged.
Still have questions?
Not covered above? Ping the team — they'll route this straight to the right desk.
Ask about pricing & transparency →Pickup & delivery
How the end-to-end flow works — from booking to bag back at your door.
The whole process is designed so you never have to hand off a bag in person. Here is what happens from the moment you tap "book" to the moment your laundry is back.
Still have questions?
Not covered above? Ping the team — they'll route this straight to the right desk.
Ask about pickup & delivery →Service coverage
Which cities are live and how to find out if your address qualifies.
We run routes in select metro areas right now and are expanding based on demand. Here is how to check your zip and what happens if you are just outside a live zone.
Still have questions?
Not covered above? Ping the team — they'll route this straight to the right desk.
Ask about service coverage →Scheduling options
Pickup windows, same-day slots, skipping a week, and holidays.
Pickups run on a fixed cadence you set, with flexibility to skip, reschedule, or grab a same-day slot when one is available.
Still have questions?
Not covered above? Ping the team — they'll route this straight to the right desk.
Ask about scheduling options →Cancellation & refunds
Cancel anytime, pro-rate rules, and what gets refunded automatically.
No cancellation fees, no lock-in. Here is exactly what is refunded and when — including the cases where a refund happens automatically without you opening a support ticket.
Still have questions?
Not covered above? Ping the team — they'll route this straight to the right desk.
Ask about cancellation & refunds →Still have questions?
We'll answer these directly, the same day.
If your zip is missing on the map, or your situation is unusual, ping the team — pickup questions, refund questions, and route questions all land in the same inbox.